FAQ 1 - Products, Packages, Pricing Page and Delivery
Q: What are AI agents?
A: AI agents are AI-powered software solutions designed to assist or automate various business processes, leveraging technologies such as chatbots, Machine Learning, Algorithms, Analytics, and Data Science.
The term 'agent' finds its roots in Latin, specifically originating from the Latin word 'agens,' one form of the verb 'agere,' signifying 'to do' or 'to act.' In Latin, 'agens' denoted a person or entity engaged in performing an action or executing a task. As time passed, this term underwent evolution and was assimilated to describe individuals or entities that act on behalf of others to accomplish specific goals or missions.
Therefore, AI agent is a suitable and descriptive term that conveys a sense of activity and agency, and on the contrary, not passivity as for example "assistant". It implies that the system is actively working on behalf of the user or the business to meet goals, suggesting a level of autonomy and capability.
Q: What are the different families of products offered by Rudi-AI?
A: Rudi-AI offers three families of products:
Customer-Centric AI Agents®;
Team Empowerment AI Agents®;
Analytics AI Agents®.
Learn more about them at our home page.
Q: What is a Product Category?
A: The product category defines the specific business type and activities, for example, marketing agencies, legal offices, restaurants, and others.
Q: What types of packages does Rudi-AI offer?
A: We offer two types of packages:
Online Packages (Starter Single, Starter Double, Standard Single and Standard Double): These are available for immediate purchase on our website and cater to a broad range of businesses/categories;
Consultation-Required Packages (Advanced Agents): These are personalized solutions for businesses with unique or complex needs and require consultation with our experts.
Q: What are the functionalities and integrations available with Rudi-AI products?
A: Beyond the superb service capability of our agents, they can come with various functionalities that, for example, allow them to schedule appointments and to recommend products/services to the user. They can be integrated with platforms such as Google Sheets and Slack to meet your specific business needs.
Currently, the functionalities and integrations are available accordingly with the package described in our pricing page (access to know what they are). Other functionalities that you may want can be provided/implemented in our Advanced Agents package. However, this package can only be made available on request by contacting our Sales.
Q: What are Webchat, Whatsapp and Slack interfaces?
A: Are interfaces used to keep a communication with the agent:
Webchat: Webchat refers to an online chat platform that enables real-time communication between users over the internet. This chat can be deployed, for example, on a website.
WhatsApp: WhatsApp is a popular messaging app that operates on mobile devices and is widely used for personal and business communication.
Slack: Slack is a collaboration platform designed for teams and workplaces. It also integrates with various other apps and services to enhance productivity and teamwork within organizations.
Q: What is AI personality?
A: What we here refer to AI personality is how the agent generates text that mimics a specific character or role. By guiding and providing the agent with a particular context, it is possible to shape its responses, reflecting the desired personality traits, tone, or characteristics.
Q: What is AI temperature?
A: AI temperature is a parameter that controls how random or focused the output of the AI agent is. That’s why it can be used to control the creativity and objectivity of the agent. An AI agent can have different temperature parameters and values, depending, for example, on the specific part of the service being carried out.
Q: What is AI Intent?
A: The Intent (from ‘user intention’) is a non-linear and flexible conversation path within the agent. The agent listens to the input and triggers a specific Intent, that can be, for example: getting specific information; scheduling appointment; leaving review; filing a complaint; and so on. The more Intents there are programmed in an agent, the more able it is to properly handle different requests.
Q: What is the LLM base model?
A: Is the LLM used by the AI agent in its tasks. LLM stands for "Large Language Model," which is a type of system capable of understanding and generating human-like text based on the input it receives. Two famous LLM from OpenAI are: ChatGPT vs. 3.5, and the more advanced ChatGPT vs.4.
Q: What is Model Training/Learning for the Knowledge Base?
A: Model training for a knowledge base is the process for teaching an AI model by providing it with data, which it uses to learn and generate responses. An agent can learn, for example, all the information contained in a very large business guide in order to help employees.
Q: What is the Recommendation System?
A: The AI's capability to make offers, or provide suitable product or service recommendations to the user. The agent powered with this system can, for example, be taught to offer a specific product, eventually tailored, depending on a user’s story/entry.
Q: What is the Knowledge Base?
A: A Knowledge Base is a structured repository of information and data that the agent uses to understand, reason, and make decisions. It typically contains facts, rules, relationships, and all the information that enable the AI to provide contextually relevant responses and perform tasks effectively.
Q: What are the configuration options?
A: Our products support different configurations, including chat and tone customization, autonomy levels of the agents, and a Knowledge Base with business-specific information and with other tailored sources. We tailor your agent's configuration to align with the information you provide, ensuring it best suits your business needs.
Q: Can you explain the process of delivering a product?
A: After you order a package, we require you general information about the business and other information we may judge relevant. After that, the process begins with the Requirement Analysis, followed by the Design phase and an Agile-Scrum software development. We aim to allow clients to utilize and test the product within a week and we continue to improve it to meet the specific demands while maintaining our quality standards.
FAQ 2 - About us and general questions
Q: Who is Rudi-AI?
A: Rudi-AI is a frontrunner in the realm of AI automation owned by Hallo Analytics limited enterprise. We specialize in crafting and deploying advanced AI agents designed to enhance businesses of all sizes. We also stay committed to responsible innovation and engage in Scientific Research as part of our activities.
Q: How can I contact Rudi-AI?
A: You can reach us using our form or at lab@rudi-ai.com. Please note that the address mentioned on our website is for postal communication and does not imply a physical location for in-person assistance unless prior arrangements are made.